CivilCops – Chatbot Developer – Gurgaon


CivilCops is a social intelligence organization for smart cities, empowering citizens and facilitating government authorities to be more accessible, efficient and effective in public service delivery. We are bridging the data and knowledge gap between citizens and governments by establishing seamless communication medium for citizen collaboration and a platform for governments to increase service responsiveness and shaping service delivery to meet citizen’s needs and wants.

CivilCops provides Artificial Intelligence-powered chat and voice interfaces integrated over multiple platforms for the authorities to engage with the residents in providing feedback/suggestions on public services and reporting non-emergency complaints they are facing. Hence, bringing them more value and creating a new kind of city service approach.

For the authorities to take faster and better decisions, evaluate the impact of existing services/initiatives and accordingly make changes by keeping the citizens in the loop, CivilCops provides CITY MANAGEMENT SYSTEM. The platform consolidates public data, streamlines requests and workflows with automation and leverages data to get actionable insights, define priorities and make decisions that improve citizen service delivery.


  • Developing chatbots and voice assistant on various platforms for various business use-cases
  • Work on a chatbot framework/architecture using an open-source tool or library
  • Implement Natural Language Processing (NLP) for the chatbots
  • Integration of chatbots with Management Dashboards and CRMs
  • Resolve complex technical design issues by looking at the logs, debugging code and identifying any technical issues/challenges/bugs in the process
  • Deploy applications using CI/CD tools
  • Designing and building highly scalable AI and ML solutions
  • Ability to understand business requirements and translate them into technical requirements
  • Open-minded, flexible and willing to adapt to changing situations
  • Ability to work independently as well as on a team and learn from colleagues
  • High adaptability in a dynamic start-up environment.
  • Experience with bot multi-lingual utilization (preferred)
  • Experience with bot human escalation
  • Ability to optimize applications for maximum speed and scalability
  • Come up with new approaches and ideas to improve the current performance of Chatbots across multiple domains and build highly personalized user experience.


  • B. Tech/ B.E. /M. Tech or a related technical discipline from reputed universities
  • 2+ Years of experience


  • Hands-on experience in building and deploying chatbots.
  • Experience in Conversational AI platform for enterprises using ML and Deep Learning 
  • Experience with bot text to speech and vice versa transformation incorporation 
  • Experience with bot multi-lingual utilization (preferred) 
  • Build and evolve/train NLP platform from natural language text data being gathered from users on a daily basis.
  • Code using primarily Python/R/Java.
  • Good to have knowledge of Node.js
  • Should have a good understanding of various Chatbot frameworks particularly Dialogflow, Rasa, Botpress, amazon Lex, etc. or any other chatbot framework.
  • Experience with bots for platforms like Facebook Messenger, Slack, Twitter, etc.
  • Knowledge of digital assistants such as Amazon Alexa, Google Assistant, etc.
  • Experience in applying different NLP techniques to problems such as text classification, text summarization, question & answering, information retrieval, knowledge extraction, and conversational bots design potentially with both traditional & Deep Learning Techniques- NLP Skills/Tools: NLP, HMM, MEMM, P/LSA, CRF, LDA, Semantic Hashing, Word2Vec, Seq2Seq, spaCy, Nltk, Gensim, Core NLP, NLU, NLG etc. 
  • Should be familiar with these terms: Tokenization, N-Grams, Stemmers, lemmatization, Part of speech tagging, entity resolution, ontology, lexicology, phonetics, intents, entities and context.
  • Knowledge of SQL and NoSQL Databases such as MongoDB, Cassandra and NoSQL Databases.
  • Experience with working on public cloud services such as AWS, or GCP
  • Knowledge of Linux shell commands
  • Fundamentals of Natural Language processing with proven experience working with text data in industry or research lab.
  • Integration with Chat/Social software like Facebook Messenger, Twitter, SMS
  • Integration with Enterprise systems like Microsoft Dynamics CRM, Salesforce, Zendesk.

Must have

  • Strong foundation in one of the programming languages
  • Strong understanding of other AI tools and applications like TensorFlow, Spacy, Google Cloud ML is a BIG plus.
  • Experience with RESTful services
  • Good understanding of HTTPS and Enterprise security


INR 5,00,000 – INR 10,00,000 per annum, ESOPs


Gurgaon, India

How to apply

Write an email to along with your CV/Resume.