Customer Onboarding implementation specialist at Superpro.ai

 About us

Superpro.ai is building an all-in-one video communication service for powering business workflows to help companies grow in the changed world. We bring the Future of Workflows to power the Future of Work. 

Superpro.ai has been built with ease-of-use in mind. We serve companies of all sizes, from startups to large enterprises helping them launch their live courses, power online events, or teleconsultations for healthcare and other services. We started in the middle of lockdown in 2020 as a “virtual first” company and will continue the same way. 

As part of the team, you will join a crew of 2x-3x founders, investors, experts, and geeks working to deliver the best experience possible in video communication. Our recent work of creating solutions for the new normal got us a special mention in YourStory’s Tech 30 TechSparks 2020 high potential tech start-ups in India. We are backed by amazing investors including SOSV. If you believe the new world needs a new approach to business video communication, talk to us. 

What’s the opportunity? 

We are looking for experienced Customer Onboarding implementation specialist, to onboard customers and provide enterprise level technical support to our customers. Onboarding specialists will understand customer requirements and provide consultative seamless experience. 

To be successful in the role you will work on integrating the Company’s products with customer’s technology stack and product ecosystem. A prior experience in customer support/implementation roles in a SaaS business is mandatory. 

What Skills do I Need? 

Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools or technical helpdesk with a overall experience of 5-7 years and minimum 2-3 years of working in b2b saas organization is mandatory. 

Candidate should have worked in client-facing roles that involve Product demonstrations, meetings, and must have customer empathy. 

Must be comfortable taking video calls and collaborating with internal teams Ability to perform under pressure and deadlines 

Good email & oral communication skills and problem solving skills 

Hands-on experience of CRM tools, Excel and Powerpoint, Project management tools 

What will I be Doing? 

Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition. 

Researching, diagnosing, troubleshooting and resolving customer issues 

Prepare Scope of Work, project plans, integration documents etc and get them signed off by customers. 

Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions 

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ensure proper recording and closure of all issues 

Prepare accurate and timely reports 

Document knowledge in the form of knowledge base tech notes and articles 

Why should I join Superpro.ai? 

Work as part of the core team and experience the aspects of growing a business exponentially. 

Get ESOPs as part of the compensation package. 

You’ll have room to growyour way! 

Work flexible hours, and get paid for using coworking spaces and getting home-office materials. 

Be a part of monthly afterworks and quarterly team meetups and team offsites twice a year to hills, forests, or beaches. 

Superpro.ai values diversity and is committed to a policy of Equal Employment Opportunity. We will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under state or labor law.

https://superpro.ai/